Support
One number, one inbox, real people
Our service desk sits on the fourth floor in Ithaca. Call, write, or send the form below — all three reach the same team.
Send a message
Tell us what you need
Messages are read in the order they arrive and answered by name. Please never include a full card number or a password.
Common questions
Answers, first
Most applications finish in about four minutes. Your Heritage Checking and Legacy Savings accounts are created immediately, and you can fund them from an outside bank or by scheduling a transfer once your first deposit clears.
Suspect fraud on your account?
Freeze your card in online banking, then call +1 (607) 800 4495. We never ask for your password, a one-time code or a full card number by phone, email or text.
Head office
218 Cayuga Commons, Suite 400
Ithaca, NY 14850
Routing 062094719 · SWIFT HTBKUS33